Refund Policy

Overview

At Threadszoni, we strive to ensure customer satisfaction with every order. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

Order Cancellation

Orders may be cancelled under the following conditions:

• Before payment is processed: Full cancellation allowed
• After payment but before delivery: Contact us immediately for review
• Once delivery has begun: Cancellation may not be possible

Refund Eligibility

Refunds may be considered in the following situations:

• Accounts are non-functional upon delivery
• Significant discrepancy between ordered and delivered items
• Technical issues preventing account access (reported within 24 hours)
• Order cannot be fulfilled as specified

Refund Process

To request a refund:

• Contact us within 24 hours of delivery
• Provide your order details and specific issues encountered
• Allow us time to investigate and verify the issue
• We will respond with our findings and resolution

Non-Refundable Situations

Refunds will not be granted for:

• Issues arising from improper use of accounts
• Violations of platform terms of service by the buyer
• Requests made beyond the 24-hour reporting window
• Change of mind after successful delivery

Replacement Policy

In many cases, we may offer account replacements rather than refunds. This is often the fastest way to resolve issues and get you the accounts you need.

Contact for Refunds

To discuss a refund or report an issue, please contact us via:

• WhatsApp: +923222782373
• Telegram: @Zonimart
• Email: naseerzoni90@gmail.com

Policy Updates

This Refund Policy may be updated from time to time. Please review this page periodically for any changes.

Last updated: March 2024